Kada govorimo o komunikaciji i interakciji sa građanstvom na društvenim mrežama, Vlada Republike Hrvatske spada među najotvorenije Vlade na svijetu. Za to je velikim dijelom zaslužan online tim Vlade RH, koji čine Tomislav Korman (27), Ana Urlić (24), Marko Božac (20) i Fran Kušeta (19), koji 24h odgovara na pitanja fanova/pratilaca Vlade na Facebooku i Twitteru. Veoma je pohvalan podatak da 60%-70% komunikacije Vlade RH na društvenim medijima čini interakcija sa ljudima, odgovaranje na njihova pitanja, kritike…

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Online tim Vlade RH

Kada je prije 6 mjeseci došlo do promjene vlasti u Hrvatskoj, u novoj Vladi su se odlučili na veću online prisutnost, pa je u sklopu Službe za odnose sa javnošću oformljen i online tim. Na početku volonteri, a sada već kao stalno zaposleni u ovom timu, svakodnevno komuniciraju sa PR-ovima više od 20 ministarstava u Vladi RH, proučavaju zakone, podzakonske akte i na taj način se trude da što brže i transparentnije obaviještavaju o radu Vlade.

02. jula je u Banskim dvorima održan #VladaUp, gdje je premijer Zoran Milanović odgovarao na pitanja tviteraša. Ovaj događaj već drugi put organizuje Vlada RH u saradnji sa nezavisnom građanskom inicijativom – Internet za sve, pa je 50 najbržih tviteraša imalo priliku da se druži sa premijerom Milanovićem i na licu mjesta dobiju odgovore na svoja pitanja.

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Preuzeto sa Flickr naloga Vlade RH

Kažu da nekada više negativnih kritika dobijaju na Facebooku nego na Twitteru i  uvijek nastoje da na sve njih odgovore. Nikada ne iznose svoj lični stav o radu Vlade, ali se isto tako rijetko dešava da se njihov lični stav sukobi sa stavom Vlade. Trude se da “ozbiljno odgovore na ozbiljna pitanja”, ali isto tako u zavisnosti od komunikacije osobe sa druge strane zavisi da li će i oni opuštenije komunicirati. Online tim Vlade RH Tvita na hrvatskom i na engleskom jeziku, a način njihove komunikacije i prisutnosti na društvenim mrežama posebno može poslužiti kao primjer community menadžerima Vlada u regionu.

Martin Varsavsky – born in Argentina, lives in Spain and runs FON,  the largest wi-fi network in the world. For many years he kept a secret that he works so little,  but he’s  decided to come out of the closet and says  why he doesn’t think that entrepreneurs need to work very hard. He does a lot of angel investing (invested in Tumblr, Technorati, Wikio, Sonico, Red Karaoke, MUBI, Index Ventures), teaches at the Instituto de Empresa in Spain and at the Columbia University. He also runs his own foundation, has a wife and five children. The question is: How does he manage to do all these things? And not only he does these things, but he also takes a nearly 10 weeks a year vacation. So what are the secrets on managing his time?

TV and sports. He never watches TV. Average American spends 14 years of his life watching TV. Martin only watches YouTube and Netflix. He watches short things that catches his attention. He doesn’t watch sports, but he does practice them.

Books and writing. He used to read a lot, but now he writes a lot. Many time he feels that books are the wrong format. “Many books are 300 pages long, when they could say the same thing in 50 pages. Don’t waste your time, unless it’s literature and you are really enjoying in it.”

Personal grooming. He spends 10 minutes per day on personal grooming. Some studies show that guys spend an average of 83 minutes grooming themselves. He saves an hour every day over those guys.

Luxury. A luxury, but a time saving luxury. Because he’s done well building his companies  he flies his own plain and has a driver. Many entrepreneurs can afford it, and private plain and drivers clearly save their time.

Communication. He rarely speaks on the phone. “There are two reasons to speak on the phone: to get something out of somebody, or because it’s someone you love.” For communication he uses every imaginable platform like Gmail, Skype, What’sUp, Facebook, Twitter. Social Media works for him. His best search engine is Twitter. He hires people over Twitter. He ask for anything on Twitter.

Drinking and business meals. He rarely drinks. He rarely does business meals and spends most meals with family and friends who he really cares about. “In Spain, where they have the Church and the business meal, I save my meals for those I love. I hate business meals when you meet with this awkward person…and the meal goes on forever.” Business meetings are at the office and in the morning. He always shows up on time, and expects from other people to do the same.

Sleeping. Sleeping is most important part of the day. He sleeps 8-9 hours a day.

Conferences. Goes to some conferences but he also says NO to a lot of them. And he says NO to a lot of things.  Saying NO is a huge part of managing your time.

Philanthropy. “Whatever it is, I like to spend time helping otker people. I work a lot on entrepreneurship, on education and my foundation has given around 12M dollars to start these projects in Argentina, to connect schools to the internet. It is cool to spend some time doing things that maybe don’t make you money. It feels good doing these things.”

Vacations. He spends 8 weeks a year sailing. Vacations are for family, friends, sports and problem solving. When you are an entrepreneur, and you are on vacation you are still an entrepreneur. And you are trying to solve the problems that you brought to the vacation on the back of your mind. Sometimes you aren’t even thinking, but you just get it, come up with the solution. Vacations aren’t enemies of the entrepreneurs.

Great team. “I have time, because I have such amazing people who work for me. It is a talent to be able to recruit amazing people, but it’s their credit. And I have to be thankful to them every day of my life.”

These advices aren’t for everyone because not everyone can’t delegate. You have to be able to delegate  and you have to say goodbye to decision making – but it gives you your time back. Delegating is the only way to buy your own time. If you wanna be involved with everything you will be slave of your wishes and desires.

When I started being a professor I hated grading students. I felt it was always unfair, and they felt it was always unfair. That was something very similar I felt to compensations in company. So I have invented a game, and my entrepreneurship classes are a game. I give all my students 1 million dollar of virtual money, and I tell them they have to invest in 10 out of the best 30 projects they see in the class. And they build a portfolio in the pitches and the presentations of their classmates. When they are done with investing, the ones who raise the most money get an “A”. I give them 1 million, but they need 5 million for their projects which is the shortage of A’s in the university. And so why don’t I mimic the shortage of A’s that exist in real life with a game. And I’ve been teaching my class without ever having to grade a student againg. Another professor said: “But you lost all your power. You aren’t a professor anymore. You delegated grading the students to themselves”. But I, I am very happy that I did that. And I am very glad that I am delegating a lot of things in my life that allowed  me to have a freedom.

Martin Varsavsky – rođen u Argentini, živi u Španiji i osnivač je kompanije  FON, najveće svjetske wi-fi mreže korisnika. Mnogo godina čuvao je kao tajnu da u stvari radi jako malo, ali odlučio je da otkrije kako možete da budete uspješni, a da pri tom radite malo. Pored toga što je osnivač i izvršni direktor kompanije FON, kao anđel investitor uložio je u brojne kompanije kao što su: Tumblr, Technorati, Wikio, Sonico, Red Karaoke, MUBI, Index Ventures). Takođe, predaje na Columbia University i Instituto de Empresa (IE) u Španiji. Vjerovatno se pitate: „Kako postiže sve ovo?“, ali ne samo da postiže sve ovo, već godišnje oko 10 nedjelja provodi na odmoru. Koje su neke od njegovih tajni dobrog upravljanja vremenom?

TV i sport. Nikada ne gleda televiziju. Prosječan Amerikanac potroši 14 godina svog života gledajući TV. Martin jedino gleda YouTube i Netflix, kratke sadržaje koji mu privlače pažnju. Ne prati sport, se aktivno bavi brojnim sportovima.

Knjige i pisanje. Nekada je čitao mnogo, ali sada piše mnogo. Smatra da su knjige pisane u pogrešnom formatu. „Mnoge knjige imaju i do 300 strana, iako su sve to isto mogli napisati na 50 strana. Međutim, druga je stvar ukoliko pričamo o literaturi i ukoliko stvarno uživate da čitate.“

Lična njega. Dnevno potroši oko 10 minuta na njegu i sređivanje. Neke studije su pokazale da momci prosječno potroše oko 83 minuta dnevno na sređivanje i ličnu njegu. On uštedi 1 sat dnevno u odnosu na ove momke

Luksuz. Luksuz, ali luksuz koji vam štedi vrijeme. Zato što je uspješan preduzetnik i osnovao je kompanije koje dobro posluju, može sebi da priušti privatni avion i ličnog vozača. Mnogi predizetnici to sebi mogu da priušte i ovo je nešto će u mnogome im uštedjeti vrijeme.

Komunikacija. Rijetko priča preko telefona. „Postoje dva razloga zašto treba da pričate preko telefona: da dobijete nešto od nekoga ili zato što je na vezi neko do koga vam je stalo.“ Za komunikaciju koristi sve ostale moguće platforme: Gmail, Skype, What’sUp, Facebook, Twitter.  Društveni mediji rade za njega. Twitter je njegov najbolji pretraživač. Zapošljava ljude preko Twittera. Sve što ga zanima pita na Twitteru.

Piće i poslovni ručkovi. Rijetko pije. Ne voli poslovne ručkove i voli da jede sa porodicom i prijateljima. „U Španiji gdje je religija veoma bitna, volim da obroke  provodim sa bližnjima. Mrzim poslovne ručkove  gdje često sa neprijatnim ljudima morate da provedete vječnost.“  Poslovne sastanke održavam u kancelariji i uvijek ujutro. Uvijek stiže na vrijeme i očekuje i od drugih ljudi da rade to isto.

San. San je najvažniji dio dana i spava 8-9 sati dnevno.

Konferencije. Ide na brojne konferencije, ali isto tako kaže NE mnogim konferencijama. Takođe, kaže NE brojnim stvarima. Znati da odbijete nekog/nešto i kažete NE je preduslov za uspješno upravljanje vremenom.

Filantropija. “Kako god da se to zove, volim da provodim vrijeme pomažući drugim ljudima. Radim dosta na preduzetništvu i obrazovanju, i moja fondacija je darovala 12 miliona dolara za pokretanje ovih projekata u Argentini. Baš je kul i dobro da provodite neko vrijeme činjeći stvari koje vam možda neće donijeti novac. Jednostavno čine da se osjećate dobro.“

Odmori. Godišnje provodi 8 nedjelja na jedrenju. Odmori su da ih provedete sa porodicom, prijateljima, da se bavite sportom i rješavate probleme. Kada ste preduzetnik, vi ste preduzetnik čak i kada ste na odmoru. Pokušavate da riješite probleme koje ste sa sobom donijeli na odmor. Nekad i ne razmišljate o njima, ali oni su jednostavno prisutni. Odjednom shvatite i dođete do rješenja. Odmori nisu neprijatelji preduzetnicima.

Savršen tim. “Imam dosta slobodnog vremena zato što imam te nevjerovatne ljude koji rade za mene. Potreban je talenat da zaposlite prave ljude, ali sve zasluge idu njima jer su nevjerovatni. Zbog toga sam im zahvalan svakog dana.“

Ovi savjeti ne mogu biti za sve, jer nije svako sposoban da delegira svoje obaveze. Morate delegirati mnoge stvari ljudima koji rade sa vama i biti spremni da često kažete zbogom donošenju odluka – ali to je ono što vam čuva vaše vrijeme. Delegiranje je jedini način da posjedujete svoje vrijeme. Ako želite da budete uključeni u sve, onda ćete postati rob sopstvenih želja .

Kada sam počeo da radim kao profesor, mrzio sam da ocjenjujem studente. Osjećam sam da to ocjenjivanje često nije fer, i oni su osjećali to isto. To je nešto slično kao i novčane naknade u kompanijama. Zato sam izmislio igru, jer moji časovi preduzetništva često zahtijevaju takav pristup. Svim studentima sam dao milion dolara virtuelnog novca i rekao im da moraju da izaberu 10 najboljih projekata, od 30 koliko ih je bilo u odjeljenju,  i da ulože u njih. Morali su da kreiraju portfolio na osnovu prezentacija svojih drugova iz odjeljenja. Kada su završili investiranje, oni koji bi najviše profitirali tim ulaganjem, dobili bi ocjenu A. Dao sam im milion, a njima je trebalo 5 miliona za projekte, a to je isto kao i nedostatak ocjena A na fakultetu. I onda zašto da ne oponašam nedostak ocjena A u realnom životu „kreiranjem“ jedne ovakve igrice na fakultetu. Učio sam svoje studente, a da uopšte nisam imao potrebu da ih ocjenjujem. Jedan profesor mi je rekao: „Ali, ti si tako izgubio svu moć. Ti nisi više profesor. Ti si prebacio ocjenjivanje studenata njima samima“. A ja, ja sam bio srećan zbog toga. I drago mi je što dosta stvari u životu delegiram drugim ljudima, jer mi to donosi moju slobodu.    

Do you know what Skype, Disney, Xbox, McDonalds, British Airways have in common? Jan Rezab, CEO of Socialbakers, said that they have zero wall posts written by fans every month, because have closed Facebook walls for feedback. 70% of fans questions go unanswered. But the worst thing you can do is to automate responses to people. You can’t do that. You must be socially devoted. So, new era in social media customer care begins today. Jan Rezab announced on Le Web that Socialbakers today are launching new site SociallyDevoted, which monitors most responsive companies or brands which are most socially devoted.

This is new open standard concerning all social networking platforms, and although this site (http://www.socially-devoted.com) has focus to Facebook brand pages, the standard applies to all social networking platform including Facebook, Twitter, Google+, and others.

Below you can see some impressive statistics and which are the most socially devoted brands at the moment.

#

Brand name

Fans

Answers

Response time

Response rate

1.

Personal Argentina

309968

14306

85 Min

89,13%

2.

Claro

415026

10266

21 Min

96,99%

3.

Acer Indonesia

612837

4992

20 Min

95,05%

4.

LBC Express Inc.

58176

4083

16 Min

91.75 %

5.

Comunidad movistar argentina

385451

3301

101 Min

91.67 %

Source: http://www.socially-devoted.com

 

 

Be devoted,

Tamara

Le Web is Europe’s largest tech conference, bringing together the entrepreneurs, leaders, bloggers and influencers who shape the future of internet. If you aren’t in the London at the moment, today and tomorrow you can watch Le Web via live streaming on YouTube. Here are some keynotes from #LeWeb Day I till now.

After opening remarks, Eric Hazan & Philipp Nattermann from McKinsey  talked  about the impact of big data on everything. Social networks are becoming gateways to other activities. Did you know that 35% of online users are happy to share private data, if targeted ads are done effectively? Or, by 2020 digital data will reach 53 zettabytes (ZB = 1021 bytes)? We can expect very digital future.  Jamie Oliver, famous TV cook, was among top 5 speakers on #LeWeb Day I, according to social mentions. On the stage he was with Kevin Systrom, Co-Founder and CEO of Instagram, and it was not coincidence, because Jamie is huge fan of Instagram. Jamie and Kevin have met a year ago, when Instagram was still small. He started using it the next day and for him – Instagram is an amazing way of democratizing being creative. Twitter is great for announcing things, stirring the post and engaging local communities. He really likes Twitter but there’s something about words that’s quite poisonous. It can be quite “bitchy”.

On the other hand, Facebook is like a websites, people scratch deeper there, sharing photos, videos and comments.  He spends 15 minutes a day scanning what’s happening in social media, and the rest of the time his digital team monitors social networks.  Social media is like an empty stage with a drum kit and guitars – businesses need to hire passionate musicians to use them, he said. The food industry is corrupt and filthy as the arms industry, and he thinks that the only hope is digital. If your idea is creative enough, it will make money.

After Jamie, Bradley Horowitz (Vice President, Product Management, Google) came on stage with an iPad in his hands, which Loic Le Meur, Le Web founder, used to make a joke. So Bradley, he said, you work for Google, and you have an iPad? Yes, Bradley answered. So, is it running on Android platform also? :)  No, but iPad is very nice and useful product, Bradley finally admitted. At the moment on G+ they have 170 millions accounts converted from Google. He announced that Flipboard is now a Google+ API partner, and soon  users will see G+ integrated into Flipboard. Kraft Food has 1,6 million followers on G+, and it’s even more than on Obama account. They are putting social at the center of their communication strategy. And TV became a teaser for social media. Huge shift happened. Also, we have another shifting – from impressions to connections. Because of that, Kraft Food use G+ to engage with consumers.

Ben Ling, COO at Badoo, talked about this sharing and location network. As he said, Badoo is best, easiest and fastest way to meet people locally and globaly. Helps you to found people with similar interests and to start chatting with them. Even if it looks like dating app, Ben said that Badoo isn’t dating app.  How you are going to make money with this, Robert Scoble asked him. App is free product. But, they allow users to advertise them and to buy some premium products. They already have 150 million users.

Really nice panel was moderated by Michael Arrington, and we had a chance to hear a lot of interesting things about Uber and Hailo. Two companies competing for the taxi marketplace: Uber – Everyone’s Private Driver and Hailo – The Black Cab App. While Uber started in San Francisco in 2008. and is present in 13 cities, Hailo launched in November 2011 and is present in London and Dublin (will be in the USA by the end of the year). Hailo users in London used service in London over 1 million times since November 2011. In London cabs are 4-5 billion worth industry, and smartphones have made it easy to create apps like these. While Hailo is focusing on growth and not on profits right now, Uber is very profitable on some markets. Travis Kalanick, Uber’s CEO, said that world isn’t only about Silicon Valley and USA, so they have decided to grow on European markets. That is why they hired Kees Koolen  (CEO of Booking.com) as the new Uber’s COO. Jay Bregman, Hailo Founder, thinks that the market is big enough for both of them, and they are focusing on some different things.

Why is UK Government different than all others governments? Because they are changing the way technology is used within government. They are being driven by user need – faster, cheaper, simpler and they are behaving as if they didn’t have a monopoly. They’re working on procurement, trying to push it towards smaller companies. Michael Bracken, from UK Government, said that they need the innovation from tech companies. Tech infrastructure is held by large companies, but they are trying to change this. They are working on procurement, trying to push it towards small companies. 50% of homeless people have mobile but the charities aren’t set up for this. Government is only one factor, and charities are another to focus on.

Joe Fernandez, founder of Klout, had some “tough” time on the stage while he was trying to answer Alexia Tsotsis, TechCrunch writer. First, she told him that she doesn’t believe in Klout and in the past she has written some critics about Klout, and how’s nobody gives a damn about your Klout score. I really don’t hate it, she said, but I really don’t believe in it. Well, Joe said that he loves the naysayers, and that’s what makes him want to work harder with Klout. Joe also announced a new algorithm that will be a better indicator of a someone’s influence on social media graph.  You can love or hate Klout, but they have raised $70 million in funding so far.

Stay tuned for #LeWeb updates,

Tamara

Jedna zanimljiva marketinška kampanja iz regiona… Naime, Karlovačka pivara je u saradnji sa radio stanicom Antena Zagreb pokrenula zanimljivu kampanju “Karlovačko Korner Patrole“. U periodu od 12. do 30. juna , Karlovačko Korner Patrole dnevno obilaze preko 200 kafića i dijele brojne robne i novčane nagrade. Kako do vrijednih nagrada (majica, kupona, navijačkih rekvizita)?

Jedini uslov je da pijete Karlovačko, ukoliko patrola posjeti kafić u kojem se nalazite. Patrole posjećuju kafiće koje su označene Karlovačko značkom, a koji su to kafići možete vidjeti na  web stranici Antena Zagreb. Na Anteni i Facebook stranici Karlovačkog redovno  objavljuju koje su to lokacije planirane za patrolu tog dana. Karlovačko Korner Patrole posjećuju kafiće u periodu od 18h do 22h, kada su u ovom periodu u kafićima prenosi fudbalskih utakmica Evropskog prvenstva, pa su na ovaj način uspješno spojili Karlovačko pivo i “najvažniju sporednu stvar na svijetu”. Budi na pravom mjestu, u pravo vrijeme!

 

 

Stay cool,
Tamara

“Ljudi dovoljno ludi da misle kako mogu da mijenjaju svijet upravo su oni koji to čine”
(iz reklame “Mislite drugačije”, 1997.)

iCentar, ovlašćeni prodavac Apple proizvoda za Crnu Goru (eng. Apple Authorized Reseller) je odlučio da u skladu sa svojim “i” imenom i pripadanjem Apple porodici iznenadi studente i pokloni im biografiju Steve Jobsa koju je napisao Walter Isaacson! Možda neće promijeniti svijet, ali svakako će svojom akcijom promijeniti kako studenti razmišljaju i dozvoliti im da malo više upoznaju najvećeg genijalca (po mom mišljenju) našeg vremena.  A možda će upravo tako probuditi liderske vještine i preduzetnički duh u studentima. Fali nam inovacija, fali nam spremnosti na rizik, a Steve je sve to nosio u sebi. Bio je onaj koji je promijenio svijet i ostavio trag u svemiru.

Biografiju Steve Jobsa dobijate besplatno, a bitno je samo da prilikom posjete iCentru (Ulica Radoja Dakića bb., City kvart 2-1, zgrade preko puta Delte) donesete na uvid indeks ili potvrdu da ste redovan student.

Pogledajte status  na njihovoj Facebook stranici

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Ovo je knjiga o vrtoglavom životu i izuzetno snažnoj ličnosti jednog kreativnog preduzetnika, čija su strast prema savršenstvu i žestoki pokretački nagon donijeli revoluciju u šest industrijskih grana: to su personalni računari, animirani filmovi, muzika, telefoni, tablet računari i digitalno izdavaštvo. Ovo je ujedno, nadam se, knjiga o inovacijama… On  nije bio uzoran šef ili ljudsko biće uredno spakovano za oponašanje. Gonjen demonima, umio je da sve one oko sebe natjera na bijes i očajanje. Ali njegova ličnost, strasti i proizvodi bili su međusobno potpuno povezani, baš kao što važi za Appleov hardver i softver, kao dijelovi jednog integralnog sistema. Stoga je njegova priča istovremeno i poučna i upozoravajuća, puna lekcija o inovacijama, karakteru, liderstvu i vrijednostima.

Kad je računar bio gotov, Fernandez je rekao Voznijaku da bi trebalo da se upozna s nekim iz Homstedske gimnazije. “Ime mu je Stiv. Voli da se bavi smicalicama kao i ti, a i zaludjen je pravljenjem elektronskih stvari baš kao i ti.”

Moguće da je to bio najznačajniji susret u nekoj garaži u Silicijumskoj dolini otkad je Hjulet ušao u Pakardovu, trideset dvije godine ranije. 

“Stiv i ja smo samo beskrajno dugo sjedjeli na pločniku ispred Bilove kuće i pričali jedan drugome – uglavnom o smicalicama koje smo smišljali i elektronskim projektima koje smo realizovali”, prisjetio se Voznijak. “Imali smo mnogo toga zajedničkog. Meni je obično bilo veoma teško da objasnim ljudima kakvim se to projektanskim pislombavim, ali Stivu je to odmah bilo jasno.”

Džobs je takodje bio zadivljen. “Voz je bio prvi čovjek kog sam znao da je više poznavao elektroniku od mene. Odmah mi se dopao. Ja sam bio malo zreliji od svojih vršnjaka, dok je on bio malo nezreliji od svojih, pa mu je to došlo nekako na isto. Voz je bio veoma bistar, ali emocionalno – mog uzrasta.” 

Odlomak iz biografije o Steve Jobsu, opisan prvi susret Jobsa i WozniakaImage

Stoga, dragi studenti, požurite i preuzmite besplatan primjerak biografije Steve Jobsa u iCentru u Podgorici. Zalihe su ograničene!

Još jednom, svaka čast iCentar!

Do sljedećeg posta,

Stay hungry, stay foolish!